tk777 Privacy Policy

Introduction and Scope

tk777 ("we", "us", "platform") treats the privacy of its users as a top priority. This privacy policy explains what information we collect about you when you use the tk777 website, open an account, make a deposit, or use any of our services — and how that information is used and kept secure.

This policy applies to all services on the tk777 platform — including the mobile app, website, and customer support channels. By continuing to use our services, you are considered to have agreed to the terms of this policy. The Terms and Conditions and this privacy policy together form the legal basis of your relationship with tk777.

You must be 21 years of age or older to create an account and use this platform.

What Information We Collect

tk777 collects only the information necessary to provide its services. Data is collected in two main ways: directly from you and automatically.

2.1 Directly Collected Information

• Full name and date of birth
• Mobile number and email address
• Residential address
• Payment information — bKash, Nagad, Rocket, or Upay account number (full details are not stored)
• Identity document details (National ID or passport — for identity verification)
• Information provided during customer support contact

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time and activity details of site visits
• Cookie and session data
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may conduct necessary checks through trusted third parties. Information obtained through this process is also covered by this same privacy policy.

Purpose of Data Use

Collected information is used only for the following purposes:

1. To create, verify, and manage accounts
2. To process deposits, withdrawals, and payments
3. To provide customer support and resolve issues
4. To prevent fraud, money laundering, and illegal activity
5. To ensure platform security
6. To promote responsible gaming and identify at-risk behaviour
7. To improve service quality and review user experience
8. To send relevant promotional information (with your consent)
9. To meet legal obligations

tk777 never sells your information or shares it with third parties for advertising purposes.

Data Security Measures

tk777 has put in place both technical and administrative security measures to keep your personal information safe.

4.1 Technical Security

• All data transfers secured through SSL encryption technology
• High-level encryption for payment information
• Regular security audits and vulnerability assessments
• Firewalls and access controls to prevent unauthorised access
• Regular server data backups and recovery plans

4.2 Administrative Security

• Strict identity verification processes
• Data protection training for staff
• Data access limited on a need-to-know basis
• Rapid response plan in the event of a data breach

However, no data transfer over the internet is entirely risk-free — so while we are committed to ensuring the highest level of protection, a guarantee of complete security is not possible.

Cookies and Tracking Technology

The tk777 website and mobile platform use cookies and similar tracking technologies. These are necessary to improve the user experience and ensure platform functionality.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To monitor site usage and improve services
• Marketing cookies: To display relevant content (consent-based)

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

Data Disclosure and Transfer

tk777 may share your personal information with third parties in the following limited circumstances:

6.1 Permitted Disclosures

• Payment processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay
• Identity verification services: Trusted organisations engaged in account verification
• Technology service providers: Providers of server management and cybersecurity
• Law enforcement agencies: Where required by legal obligation or court order

Third parties that process data on our behalf are bound by data protection terms in our agreements with them and are required to maintain standards consistent with this privacy policy.

6.2 International Data Transfers

In some cases, your information may be processed on servers located in other countries. Appropriate security measures are ensured in such cases as well.

Data Retention Period

tk777 retains your information for as long as it is needed. Data is kept while your account is active. Even after an account is closed, information may be retained for a specified period for the following reasons:

• To meet legal and regulatory requirements
• To maintain records of financial transactions
• For fraud investigations and dispute resolution
• To comply with court or authority orders

Once the need for retention has ended, personally identifiable information is securely deleted or anonymised.

Your Rights

As a tk777 user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Submit this request through customer support and, after verification, the information will be provided within a reasonable time.

8.2 Right to Correction

If any of your stored information is incorrect, you may request a correction. You can update your information through account settings or by contacting customer support.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not always be possible to delete all information immediately.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may opt out at any time. However, important account-related messages (transaction confirmations, security alerts, etc.) will continue to be sent.

To exercise these rights, visit our FAQ section to learn about the process, or contact customer support directly.

Responsible Gaming and Data Use

tk777 monitors users' gaming behaviour to promote responsible gaming. By analysing your gaming history and transaction data, we can identify unusual behaviour and provide support where needed.

In the Responsible Gaming section, we offer self-exclusion, bet limit setting, and account break options. Information provided when using these features is kept strictly secure and is never used for marketing purposes.

Protection of Minor Users

All tk777 services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. An age verification process is carried out at the time of account creation.

If a minor has registered by mistake, or if you suspect that a minor's information has been collected, please notify our customer support immediately — we will permanently delete that account and its associated data.

Policy Changes

tk777 may update this privacy policy when necessary. If changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, registered users will be notified by email or in-app message.

If you continue using our services after any changes, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct chat support (in both Bengali and English)
• Email: [email protected]

After verification, we will respond to your request or complaint within a reasonable time. To learn more about tk777, visit our About Us page.